Social Media Community Guidelines
Our social media channels are used to promote community success stories and to give insight to our work behind the scenes. We take a respectful and strengths based approach to all of our community engagement and communications. We are here to support the communities we work with and to shine a light on their strengths, skills and stories.
Crohn’s & Colitis Australia is committed to empowering people to live fearlessly. We believe you can make a positive contribution and we want to hear your voice.
In order to keep our online communities and conversations focused, we have established the following guidelines, outlining the rules of conduct and what content is and isn’t permitted.
We understand that there will be differences of opinion from time to time. Our online community comprises many different people from different backgrounds, who all have the right to feel confident and comfortable to share their views and stories. This includes people who may not think what you think, or believe what you believe. No matter the topic being discussed, please be respectful in your interactions.
We do not tolerate comments that are:
- Abusive, threatening, harassing, or attacking others
- Hateful in language targeting race/ ethnicity, age, colour or religion
- Swear words or other language which is likely to offend
- Spamming in nature.
If you post any comments of this nature, your comments will be deleted, and you may be banned from the page.
Stay on topic
We welcome questions, commentary, constructive feedback, and different opinions. But please remember to be both relevant and respectful. Your comments should be appropriate and related to the conversation. We reserve the right to delete off-topic comments.
Protect Your Privacy and the Privacy of Others
Your comments on any of our social media platforms will be public. Do not share or post any personal or sensitive information that you would not want to make public.
When do we respond
We read all messages and comments daily, and we will respond when appropriate. Although our accounts are being continuously monitored, we will respond between 9am and 5pm eastern standard time, Monday to Friday and as soon as we can on weekends and public holidays.
Breach of Guidelines
We reserve the right to determine, at our discretion, whether contributions to our social media channels breach our guidelines.
If you have any questions regarding our guidelines or any other matter regarding our social media, please contact our communications team at [email protected]