If you want to speak to someone about Crohn’s disease or ulcerative colitis CCA offers two telephone support services:
- Crohn’s and Colitis Helpline (Helpline Coordinator)
- Crohn’s and Colitis NurseLine (IBD nurse)
Please note these services do not provide urgent care. They should not be used in an emergency. If the problem is urgent, please contact your doctor or go to an emergency department.
The Helpline Coordinator is a knowledgeable peer (not a health professional) that can provide general information about a range of subjects including:
This service is available business days and if the line is busy you will generally receive a call back within 24 hours.
The IBD nurse is a nurse with specific training in IBD who can provide specialised information and guidance for people living with Crohn’s disease or ulcerative colitis. The IBD nurse can help you to understand your condition and how it is affecting you and can provide information, education, and guidance on a wide range of subjects including:
The IBD nurse can also help you identify any issues you are experiencing with your condition, help you to build a personalised care plan based around those issues, and in some cases assist you to access services or resources that may address those issues.
Alternatively, you can also arrange a phone appointment with the IBD NurseLine by emailing [email protected].
All information and advice provided by the Helpline and NurseLine is of a general nature and does not replace the advice of your treating doctor and healthcare professionals. Always consult with your treating healthcare professionals about management of your condition.
The Crohn’s and Colitis Helpline is sponsored by Dr. Falk and Takeda
The Crohn’s and Colitis NurseLine is proudly supported by The McCusker Charitable Foundation, Sandoz and Janssen Australia.
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